It’s easy!
- Log in with your registered details (if you aren’t registered with us, fill out your details on the New Registration tab on the home page of our website & we will send you a confirmation email).
- If you have forgotten your password use the 'Password Reset' facility. Just type your email address in, the system will email you a link that you can hit & be given the authority to change the password.
- Browse through the products, by selecting a brand or via the product menus to the left of your screen, or by typing in some key words in the search field.
- When you find something you like, simply click the “ADD TO BASKET” button. This puts the item into your shopping cart. You can keep an eye on how much your total cost is at the top right of the screen and via the menu on the left of screen.
- You can put as many products as you like in your Shopping Cart then, when you’re finished, just click the “Basket” button in the left hand menu where the contents of your cart are displayed in a summary.
- From here you can review all the items in your order to ensure you have the right quantity. You also have the opportunity to remove items that you don't need, but ticking them & updating the cart.
- Freight is automatically added to your order depending on the delivery address suburb.
- You can edit the delivery address, delivery instructions or add a reference to your order (such as a purchase order no).
- From here you simply complete the payment details for your order & your order has been placed!
Make sure that your browser is set to accept cookies before you can add items to your shopping cart.
Don't be nervous about giving your credit card details online. Firstly, there’s nothing to worry about – we use the EWAY, the safe way payment system.
Alternatively you can place your order online by emailing us or faxing us on (08) 8362 7588 and we will contact you to confirm your payment details.
What payment methods do you accept?
You can choose any of the following payment methods at the checkout when completing your order:
- Credit card (MasterCard, VISA) – pay online via our secure server
- Credit card - phone/fax your card details
Paying by Credit Card is quick, easy & secure.
Shopping using your credit card with us is completely safe. As soon as you enter the checkout process, any information you submit is encrypted and sent through to our secure server.
Once you confirm your order, your payment is processed using EWAY’s 128-bit SSL secure payments gateway encryption to encode your information as it travels over the Internet. Your payment is professed in real time – similar to EFTPOS, where the transfer of funds takes place immediately – and you are immediately notified as to whether or not the payment has been successfully processed.
We do not store or record your credit card information.
When you enter the card details, they are encrypted and sent through to the banking network immediately. If the transaction is successful, we receive notification of your order, minus the card number.
Alternatively you can choose to phone or fax your card details through to :
- Australia wide: 1300 WAXING (929 464)
- Fax: 08 8362 7588
Please note that our secure real-time credit card processing facilities will charge your card at the time the order is placed.
What about pricing currency and GST?
All transactions are settled in Australian Dollars ($AUD). Prices displayed on the site are inclusive of GST, which we have to charge on all orders to be shipped within Australia.
What happens if I have ordered the wrong items?
No problem, simply advise us within 7 days of receiving the goods. Send back the goods in resalable condition (unopened and unused) and we will be happy to provide you with an exchange or store credit (freight charges not included). Returned items must be received by us in the same condition as you received them so please pack up any returned items carefully to ensure they arrive safely. We don't exchange or refund for change of mind purchases, so purchase wisely.
Returns will not be accepted with our prior notification.
No return on sale items except as required by law.
How do I return products?
First of all, please contact us to obtain a return authority. Returns will not be accepted without prior consent and/or a returns form.
